Effective Date: 08 January 2026
This Privacy Policy explains how The C Experience (“we”, “us”, “our”) collects, uses, stores, and shares personal data when you visit our website or use our services. We keep your data private and only share it with relevant third parties for fulfilling bookings.
1. Data We Collect
Depending on your interaction, we may collect:
- Contact details: name, email, phone, WhatsApp
- Travel details: destinations, dates, preferences, budgets
- Traveller details (when required for bookings): passport info, DOB, nationality, frequent flyer details
- Payment-related info: transaction references (we typically do not store full card details if processed by a payment gateway)
- Technical data: IP address, device/browser info, cookies/analytics (if enabled)
2. How We Use Your Data
We use personal data to:
- Respond to enquiries and create proposals/itineraries
- Arrange bookings with airlines/hotels/experience providers and other Suppliers
- Provide customer support and trip communications
- Comply with legal obligations and prevent fraud
- Improve our website/services (analytics)
3. Sharing of Data
We may share necessary data with:
- Travel Suppliers (airlines, hotels, transport, experiences) to complete reservations
- Payment processors and technical service providers (hosting, email/CRM tools)
- Legal/regulatory authorities when required by law
We do not sell your personal data.
4. International Transfers
Travel services may involve Suppliers in other countries. Your data may be processed internationally as needed to fulfil bookings, with reasonable safeguards.
5. Data Retention
We keep data only as long as needed for service delivery, support, legal compliance, and dispute resolution, and then delete or anonymise it.
6. Security
We implement reasonable administrative, technical, and organisational safeguards. No method of transmission/storage is 100% secure; however, we take protection seriously.
7. Cookies
We may use cookies for basic site functionality and (if enabled) analytics. You can manage cookies through your browser settings.
8. Your Rights
Subject to applicable law, you may request access, correction, deletion, or restriction of your data, or object to certain processing. You may also opt out of marketing communications at any time.
9. Third-Party Links
Our website may contain links to third-party sites. Their privacy practices are governed by their own policies.
10. Contact Us
For privacy requests: info@thecexperience.co.