Effective Date: 08 January 2026
A. Online Registration / Enquiry
When you submit an enquiry on the website or contact us via email/phone/WhatsApp, you request us to:
- consult on your requirements,
- provide a proposal/quote,
- and (if you approve) arrange bookings with third-party Suppliers.
B. Service Details
We provide curated, bespoke travel planning and concierge services including (as applicable) private charters, forum trips, end-to-end concierge, insider access, celebrations, and luxury cars.
C. Pricing Structure (No Fixed Price)
Because trips are tailormade, there is no fixed price on the website. Your total trip price generally comprises:
- Supplier Charges (e.g., flights, hotels, experiences, transfers)
- Taxes / Local Fees (as applicable)
- Our Service / Concierge Fee (if applicable, disclosed in your quote)
Quote validity: Quotes may change due to availability, Supplier repricing, taxes, and currency movements until booked and confirmed.
D. Cancellation Policy (Supplier Rules Apply)
Because many components are booked via third parties:
- Cancellation charges are determined by the relevant Supplier(s) (airlines/hotels/experience providers).
- There is no fixed cancellation charge from The C Experience, as it depends on Supplier terms and the specific bookings made.
- If you cancel, refunds (if any) are possible only after deduction of Supplier cancellation/penalty charges, plus any non-refundable components already incurred.
E. Refunds (If Eligible)
- Refunds are processed only after we receive confirmation of refundable amounts from Suppliers.
- Any refund will be net of: Supplier penalties, non-refundable deposits, no-show penalties, bank/payment gateway fees (if applicable), and currency conversion differences.
- Refunds (if due) are made to the original payment method where feasible, or otherwise as mutually agreed.
F. Changes / Rescheduling
Date changes or rescheduling requests are treated as a “change” and may attract:
- fare differences,
- Supplier change fees,
- rebooking fees,
- and price increases due to availability.
G. No-Shows & Missed Services
No-shows (missed flights, late arrivals, missed check-ins) may result in 100% loss for that component, subject to Supplier rules.
H. Chargebacks / Payment Disputes
You agree to contact us first to attempt resolution before initiating a chargeback. Unjustified chargebacks may be treated as a breach of these policies, and you may remain liable for Supplier costs already incurred.
I. How to Request a Cancellation or Refund
Send your request from your registered email/number with booking reference details to: info@thecexperience.co or call +91 99536 82776.